Sunday, October 28, 2012

Kathy Quiggens- Jeffersonville Police

Reason for complaint:  Unprofessional conduct

Victim’s narrative: Police have not fairly or properly handled disputes between neighbors.

Thursday, October 25, 2012

Bexar County Homicide

123 Wyoming Ave
Scranton Pennsylvania, 18503

November 7, 2012

Expert Witness Report

Claims Department:

To whom it may concern:

I am a police practices expert and an independent film producer. I have been retained as a consultant to investigate a police homicide involving members of the Bexar County Sheriff office in Texas. On August 6, 2011, Michael Henderson was killed by police gunfire after allegedly failing to surrender to a Bexar County SWAT team. On its face, the case is a simple justified police homicide. However, my investigation leads me to believe that this is not a justified use of police force.

The police report released to Mr. Henderson's wife is deficient in information that would support the use of deadly force. The shooting is summarized in less than one paragraph. In the limited information provided by the police, the evidence justifying the shooting is contradictory and dubious. The police and the county attorney are resisting the release of the full homicide report claiming that there is a criminal investigation that would be harmed. Strangely, they have not told Mrs. Henderson who they are investigating. Perhaps they are investigating an officer or a SWAT team member. We have appealed the withholding of the records by the Sheriff to the Texas Attorney General’s office. Today, we received a ruling from the Texas, AG. The police have been ordered to release an important portion of the information they have been withholding. That additional information will be added to my report after the police comply with the Texas AG order.

Evidence reviewed:

In the course of my investigation, I reviewed the police reports publicly available, crime scene photographs, witness statements and approximately 10 hours of video and audio recordings with Mr. Henderson's wife Tyra Henderson. I have also reviewed cell phone footage of the police action filmed by neighbors. As a use of force expert, the information I have reviewed leads me to conclude to a reasonable degree of professional certainty that this homicide was a misuse of police force.

The police report states that Mr. Henderson was hiding under a bed. Allegedly, he pointed a weapon at an officer. The Bexar county police report offers no evidence to support this claim. Modern beds are close to the floor. Mr. Henderson was a large man 5’4 250 lbs. It is unlikely that he could squeeze under a bed without great difficulty. If he did, it would undoubtedly interfere with his movement. The police report claims that the Swat team attempted to extract Mr. Henderson from under the bed, at the same time that Henderson was pointing a weapon at the officers. The police also claimed that they deployed a taser, but they do not say if the taser was fired. If the taser was fired, did it work?  We don’t know. If it were used the taser would have rendered Henderson helpless. There was no evidence in the residence supporting the deployment of a taser. If it had been deployed there would be taser cartridges at the crime scene. If the police retrieved the cartridges they do not say so in their reports and my review of the homicide victims body did not show evidence of taser puncture wounds.

It is not consistent with police training for the police to extract Mr. Henderson while shooting him with a taser. The officers would have to stand clear if the taser were deployed.  The deputies would not be pulling Mr. Henderson because they would be subject to the taser electrical charge (50,000 volts) if they were in physical contact. Moreover, the officers would not use a taser against an armed suspect. And the police contradict themselves when they imply in the report that Henderson knew they were police by their uniform. If Mr. Henderson were under the bed on his back, it is unlikely he could see what the officers were wearing because he would be looking up at a box spring mattress. His view would be of the officer’s feet. Was he on this back? The police report does not say what position he was in when Henderson allegedly pointed the weapon at officers.

In addition to these questions there are substantial questions about why the police officers came into the residence. Mr. Henderson was stationary in his bedroom and alone in the house before the police entered. He was not firing his weapon at officers and he was asking to be left alone. The police report does not explain why they entered the residence or what failed in the prior telephone negotiations with Mr. Henderson before the shooting. His family was not allowed to speak with him. How long did the police negotiate and what did they say?

Mrs. Henderson has supplied my office with evidence that her husband was a whistle-blower in a countywide corruption scandal prior to the shooting and that this may have caused him to go into depression. We need more information before we can say that this secondary issue played a role in the shooting. However, there are many questions unanswered by the evidence which is currently publicly available. Based on the information I have reviewed I believe that this is a case of excessive force.

It is my understanding that your office has relied on the conclusions of the Bexar County Sheriff office and County prosecutor's office for a determination regarding insurance liability in this homicide. If Mrs. Henderson's insurance claim has been denied based on information from the Bexar County Sheriff's office the decision deserves reconsideration. Bexar County Sheriff office is one of the most troubled police departments in the country. monitors police conduct nationally. We have received many complaints about Bexar county sheriffs. The complaints include wrongful shootings, vulgar and offensive conduct and a general disdain for public safety by Bexar county deputies. In one instance a woman reported that the deputy spat in her face. In another case, a father reported that his son was shot by an off-duty Bexar county deputy in an off-duty love triangle.

The parents of the shooting victim said Bexar County showed no interest in conducting a thorough and impartial investigation of the shooting. But i do not have to rely on anecdotes from misconduct victims  I have dealt directly with Bexar County IA. In 2010, I was told that a woman abused by an officer could not have her case investigated because the officer had resigned. After my client complained about the officer, she was ignored by Bexar County. The officer went on a county wide crime spree. He was later arrested for robbery and other felonies. Bexar County is not an agency that can be trusted to look for the facts when they have a direct interest in the outcome of the investigation.

I intend to testify in a federal lawsuit on behalf of Mrs. Henderson against the Bexar County Sheriff office. My testimony will be consistent with the information supplied to your office in this report. I formally request that you add this report summary to your case file concerning Mrs. Henderson's insurance claim. It is my professional opinion that Mrs. Henderson's insurance claim should not be denied based on the investigative conclusions by the Bexar County Sheriff office that this was a justified homicide. The Bexar Sheriffs have demonstrated that the agency has a history of dismissing serious complaints and a demonstrably poor record of employee supervision and discipline. Bexar County’s investigation of their deputies is not an independent or credible source for reviewing this homicide. I submit this report with confidence that responsible parties will consider the facts supporting my conclusions. Feel free to contact me regarding the evidence and conclusions in this report.


1400 Village Square Blvd. Suite 3-161
Tallahassee, Florida, 32312
Telephone 800-473-5097 Fax 866-576-9993

Other Cases and evidence in Bexar County

Monday, October 22, 2012

Santa Clara County Complaint

Florida Department of Agriculture and Consumer Services
Ms. Deborah Lightfoot

Division of Consumer Services
2005 Apalachee Pkwy.
Tallahassee, FL 32399

Dear Ms. Lightfoot:

I am responding to a complaint filed with your office by a former client Sonya Gingras. Ms. Gingras reported that she was the victim of fraud. To substantiate her  complaint, she has supplied Internet complaints from other former clients purporting to show corroboration for her complaint. Ms. Gingras' complaint is the 2nd complaint received by your office where someone has pointed to Internet complaints against my company,, to defend a false allegation . Accordingly, I feel that it is best that I address not only the complaint made by Ms. Gingras but also the complaints she alludes to in support of her allegations.

About our company has been in business for approximately 25 years. We assist approximately 1000 victims of alleged police misconduct a month. We receive referrals from the Justice Department and several domestic violence shelters across the country. In our  25 years history, we have had 10 Better Business Bureau complaints and three arbitration hearings. We have prevailed in virtually every Better Business Bureau case that has gone to a hearing. At least half of the complaints made against our company were by clients who had received pro bono services. When services were discontinued the clients made complaints. Because we have limited staff some cases must be terminated. Other complaints were made because we determined the evidence in the case proved the police misconduct complaint to be false. I believe that the complaint of Sonya Gingras falls in that category. An objective evaluation of the evidence in the case shows that the complaint is undoubtedly false.

Gingras Case Background
Ms. Gingras contacted November 4, 2012. She reported a complaint that her son, Matthew Gingras, had been assaulted by the Santa Rosa County Sheriff's office after his arrest. Ms. Gingras alleged that deputies from the Sheriff's office savagely attacked and beat her son. She supplied our office with police reports recordings and other evidence. She asked for an expert witness opinion and report. She was told that before a report can be written, her case would have to be reviewed to test the integrity of her evidence and evaluate the credibility of her witnesses and her son. Ms. Gingras was told that I would personally interview her son to question him about the facts in her complaint made on his behalf and to verify that he was in fact a victim of assault.

After making a payment for the preliminary investigation, Ms. Gingras refused to allow her son to be interviewed. Ms. Gingras abruptly abandoned the investigation just before interviews were to be scheduled with her son. She asked for a refund. Though it is not our policy to refund payments for consulting services, we gave her a full refund.

Three months later,  Ms. Gingras contacted our office a second time stating that she wished to now pursue a civil lawsuit. She told us that she was having difficulty finding a lawyer to take the case. She asked if our paralegals could assist her with drafting documents and doing legal research. She was quoted a fee for a preliminary investigation and a paralegal review.

After paying the fee, I contacted Ms. Gingras. I told her that I would need to speak with her son. Mrs. Gingras scheduled four appointments with me and her son. Each time her son failed to call into the conference line number we supplied. On the 4th try, I called him directly. He did not answer his cell phone  - with my nearly a half a dozen call attempts. When I told Ms. Gingras that his failure to speak with investigators was unacceptable, she scheduled a final meeting. But, again at that meeting her son did not show up. Instead, Ms. Gingras showed up in his place and provided the facts included in the video below. It was evident that Ms. Gingras' son was evading an interview with our investigators.

After a thorough review of documents we retrieved from the Sheriff's office, it explained why Ms. Gingras' son did not want to be interviewed. Though Ms. Gingras is adamant about her son's innocence, police records totally contradict her son's story. Police reports we reviewed for an investigation, show that the police conducted a substantial investigation into Ms. Gingras allegations after we filed a complaint on her behalf more than 6 months ago. The Sheriffs’ Department told Ms. Gingras that they had video of the alleged assault. The video proves that the assault did not take place! Evidence we have reviewed corroborates the Sheriff's position that Ms. Gingras' son was not the victim of an assault.

Rather than accepting that her sons complaint is false, Ms. Gingras continues to advocate for her son. She goes on relentlessly claiming that he was a victim of abuse in spite of evidence to the contrary. Now, after mounting a failed Internet campaign against the Sheriff office, Ms. Gingras has turned her attention to Her claim that she was the victim of fraud is baseless, false, and made in bad faith.

Ms. Gingras has now mounted her own Internet campaign posting negative reviews on our Better Business Bureau page and filing complaints with the Tallahassee Police Department, the Florida State Atty. Gen., and multiple other offices of government officials. 

In closing, I wholeheartedly believe that her complaint against is false and is based on her dissatisfaction with our examination of her son's case. This neither warrants a refund for services rendered nor does it warrant an apology for aligning with the facts & the truth of the case.

Other Internet Complaints

As referenced earlier, there are nominal Internet complaints about on the Internet that I want to address primarily since Ms, Gingras cites them in an effort to substantiate her complaint. I will take them in order of their submission:

Internet complaints

·     In 2005 was contacted by Mary Lou Hoerster of Fredericksburg Texas. Ms. Hoerster reported that her husband was attempting to kill her and that the local police chief was assisting him. Her story proved to be a fraud. We made more than half a dozen trips to her home and Fredericksburg looking for suspects. She has lambasted us on the Internet claiming that she was the victim of fraud. She is also litigious. She has filed lawsuits not only against but against her prior private investigator and her former lawyer. The police chief sums up Hoerster's motivation for her complaints in the call recorded below. 

Ms. Hoerster's lawsuit against our company was dismissed in 2012 by a federal judge.

·    The second complaint is from Dennis Obado. Mr. Obado was arrested for selling cocaine by the New Brunswick New Jersey Police Department. He contacted claiming that he was being stalked and followed by the police after his arrest. We found nothing to support any of his claims. After requesting an expensive undercover video unit to record his comings and goings, Mr. Obado refused to return the equipment and then claimed that he was the victim of fraud. We went to arbitration with Mr. Obado and agreed to refund his money after he returned our camera equipment. At a court ordered mediation the equipment was returned and we refunded Mr. Obado $1500. But, less than a year later, Mr. Obado contacted me again asking that I pay him a 2nd $1500 - though it was not part of our agreement nor was it ordered by the court. He threatened to make Internet complaints if I did not pay him a 2nd time. We did not pay him. His Internet postings can be found on ripoff report and 3 other online consumer websites. My conversation with Mr. Obado's father will give a much different impression of his complaint. We suspected that Obado was suffering from a mental health issue. When we reported our concerns to Obado's parents they refused to confirm or deny our suspicions.

·     With regard to complaints submitted in the last 12 months to the Better Business Bureau each case has been decided in favor of Though service refunds from the clients totalled nearly $12,000, after a review by the Better Business Bureau (BBB), was asked by an arbitrator to pay 1 client $100 to close the case. The remaining balance, $11,900, initially in question, was not deemed to be refunded.

·     Lastly, Tammy Wells, the client below requested a refund of nearly $8000. However, she failed to show for the arbitration hearing that she had requested after we supplied recordings of what actually transpired to the arbitrator. This client also went into business with one of our terminated staff. 

      We subsequently discovered that this former client and former staff person created a webpage competing directly with my business. The motives and intent here are obvious.